Our People
Three roles, one promise: every interaction with EagleWings is with a credentialed professional we have personally vetted, trained, and stood behind.
Director of Nursing
Our DON personally reviews and approves every care plan — and revisits them as conditions change. This is why families on our service get a consistent clinical perspective, not a rotating one.
Concierge Coordinator
No call center. The same coordinator handles your scheduling, caregiver substitutions, and the small Tuesday-afternoon questions. They reach you by your preferred channel and remember the names of your grandchildren.
Caregivers
Every caregiver is a W-2 employee, fully insured, background-checked, drug-screened, and screened by our DON. They wear premium fitted scrubs in our brand palette — not hospital-issue institutional uniforms — because they are professionals, not contractors.
Backup Bench
We pre-introduce two backup caregivers from your matching pool so substitutions never come from a stranger. Reliability is engineered, not promised.
Caregiver Standards
A short summary of what every EagleWings caregiver must hold and maintain. We are happy to provide documentation on request.
County, state, and federal background checks before hire and annually thereafter.
Drug screening at hire and on a regular interval.
Required at hire, recertified every two years.
Each caregiver completes a hands-on skills check with our DON before their first client.
Quarterly in-service training in dementia care, fall prevention, infection control, and end-of-life support.
Every caregiver is a W-2 employee. Maryland law requires it for personal care aides — many agencies skirt this rule. We do not.
General liability, professional liability, and Workers Compensation coverage on every caregiver.
All staff trained on HIPAA, and all client communication runs through our secure systems.
Working at EagleWings
We hire slowly and pay well. If you've been treated as a number elsewhere and want to be treated as a professional, start a conversation with us.